Refund Policy

A legal disclaimer

Refund Policy

Effective Date: January 2026

At Arm Eco Foods, we are committed to providing high-quality dried fruit and specialty food products. Because our products are food items and are often sold in bulk or pallet quantities, all sales are subject to the refund policy outlined below.

1. All Sales Final on Food Products

Due to food safety regulations and quality control standards, all food product sales are final. We do not accept returns or offer refunds once products have been delivered, except in cases of verified damage, shipping error, or product defect.

2. Damaged or Incorrect Orders

If you receive an order that is damaged in transit, incorrect, or defective, you must notify us within 48 hours of delivery.

To be eligible for review, please provide:

Your order number
A description of the issue
Clear photos of the damaged product and original packaging

Failure to report issues within this timeframe may result in the claim being denied.

3. Resolution Options

Once your claim is reviewed and approved, Arm Eco Foods may, at its discretion:

Replace the affected product
Issue a partial refund
Issue a store credit

Refunds are issued only for the affected portion of the order, not the full shipment or pallet.

4. Shipping and Freight

Arm Eco Foods is not responsible for delays, damages, or losses caused by third-party carriers once the order has been released for shipment. Freight charges are non-refundable.

5. Storage and Handling

We are not responsible for product quality issues caused by improper storage, handling, or environmental conditions after delivery. Products must be stored according to recommended food safety standards.

6. Order Cancellations

Orders may only be canceled before shipment. Once an order has been prepared, packed, or shipped, it cannot be canceled or refunded.

7. Wholesale and Pallet Orders

All wholesale, bulk, and pallet orders are considered final sale. Pricing reflects bulk purchasing and therefore does not allow for returns due to overstock, buyer preference, or resale performance.

8. Contact Information

For questions regarding this Refund Policy or to submit a claim, please contact us:

Arm Eco Foods

📞 +1 805-372-1806
📧 info@armecofoods.net
📍 11132 Fleetwood St, Sun Valley, CA 91352-2745, United States